Activity: 03.06 - Review Request Fulfillment
The objective of this activity is to review the Request Fulfillment performance reports at an agreed frequency and identify actions for improvements in the Request Fulfillment process.
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Description
Request Fulfillment metrics and key performance indicators must be analyzed by the Request Fulfillment Manager to understand the areas handled well and those which need improvement. This will provide insights to the performance of Request Fulfillment process. Once the areas of improvement are identified, corresponding improvement action needs to be defined.